Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. - never a PO Box) .

Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made.

How long will my order take to arrive?
Delivery times depend on the type of delivery selected. Store deliveries take 4 to 6 working days*, standard deliveries, 3 to 5 working days* and express deliveries, between 2 and 3 working days*.
* 1-2 additional days for islands deliveries.

How much do I pay for delivery service?
Standard delivery – 9.95 EUR. (FREE for orders over 150 EUR)
Express delivery – 17.95 EUR.

What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
Do I have to pay anything to return my items?
Returns at are always free of charge, using our return methods.
Items must be in their original condition and you will be required to present the corresponding receipt. Underwear items cannot be returned except those for babies aged 0 to 36 months.
Please note that it is always necessary to have received the merchandise prior to requesting a refund.

How long do I have to return an item?
All returns must be made within 1 month of the e-mail confirming shipment. More information in the Purchase conditions.

How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.

When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.

What should I do if the refund amount is incorrect?
Contact our customer service, and we will solve the problem as quickly as possible.